Frequently Asked Questions

You simply contact us via our form, email or phone. We’ll reach out to begin designing your bespoke itinerary based on your preferred destinations, travel dates, group size and interests.

We aim to respond within 24-48 hours. Once your booking is confirmed we’ll provide you with all necessary logistics, supplier details and 24/7 in-destination support.

Absolutely. Whether you’re travelling solo, as a couple, with family or a multi-generational group, we design private tours tailored to your group size, interests and dynamics.

For trips starting more than 90 days away, we require a 30% deposit at booking with the balance due 90 days before departure. For tours starting within 90 days, full payment is required at booking. Check our Terms of Sale for more information

Generally not. We don’t charge a planning fee. In special cases involving significant customization, a planning fee may apply. We’ll notify you in advance and credit it toward your booking if you proceed.

If you cancel or make changes, our cancellation policy (outlined in our Terms of Sale) will apply. Please review the full Terms of Sale for detailed timelines and charges.

Yes! We strongly recommend comprehensive travel insurance that covers cancellation, medical emergencies, evacuation, lost baggage, and more. As your travel agent, we facilitate your booking, but you are responsible for choosing and maintaining your insurance.